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Authorized Hollaender® distributor Made in the USA

Order by phone: 1-800-METPIPE

Return Policy

The short version. Full details are below.

  • 30 days to return unused items in original condition
  • Call first 1-800-METPIPE starts every return
  • Up to 20% restocking and handling fee, unless we made the mistake
  • Final sale pipe cut or fabricated to your order

Effective October 8, 2026

Return window

You can return unused items within 30 days of delivery for a refund to your original card. Items must be unused, in their original condition and packaging, with all parts included.

How to start a return

  1. Call us at 1-800-METPIPE (Monday–Friday, 9am–4pm ET) or send us a message with your order number and the items you'd like to return.
  2. We'll confirm the return and give you the return address and any instructions.
  3. Pack the items securely and ship them back with a trackable carrier. Keep your tracking number until your refund is issued.

Please don't send items back without contacting us first; unannounced returns can be delayed or refused.

Restocking and handling fee

Returns may be subject to a restocking and handling fee of up to 20% of the item price, at our discretion. There's no fee if the return is because of our mistake, such as a wrong or defective item.

Items we can't take back

  • Pipe that's been cut, threaded or fabricated to your order
  • Special-order items, such as anodized or powder-coated fittings, unless we agree otherwise when you order
  • Items that have been installed, used, damaged or altered
  • Items returned more than 30 days after delivery

Return shipping

Return shipping is your responsibility unless we sent the wrong item or it arrived defective. We're not responsible for returns lost in transit, so please use a trackable service.

Refunds

Once your return arrives and we've checked it, we'll refund the item price, less any restocking and handling fee, to the card you paid with. Original shipping charges aren't refunded unless the return is due to our error. Your bank may take several business days to post the credit.

Damaged, defective or wrong items

If something arrives damaged, defective or isn't what you ordered, contact us right away with your order number and a photo if possible. We'll send a replacement or issue a refund, and we'll cover return shipping. For warranty claims after the return window, see our warranty information.

Questions

Call 1-800-METPIPE or use our contact page. We're happy to help before you send anything back.